You can control how you appear to other users, how you sign in, and how EDEN will send you messages via your account settings:
Basic Profile Settings
You can edit your public facing profile settings (i.e. your name, email and how you otherwise appear on the platform). Please note: you can only view other users who are assigned to a job with you. We don't sell your data or run a social media platform, and you cannot discover other users (or vice versa) who aren't in a job with you. You can view our full data use and privacy policy here:
Changing Your Profile Picture
You can upload a new profile picture by dragging and dropping (on desktop/where supported), or by clicking on your current profile image, or the " Change" button. This will prompt you to upload a new photo or, if your browser supports it and you device has a camera, take a new one.
EDEN supports all modern image types (prefer JPEG, PNG, WEBP, HEIF or AVIF) and all uploads are restricted to 100MB.
Removing Your Profile Picture
If you want to restore, or regenerate, the default account profile picture (which is generated using your initials and a random colour), you can click the " Remove" button at any time.
Setting a Display Name
Your display name is how the platform will communicate with you, and how other users will see you on the platform.
You don't have to use your real world name, your full name, or even set a name at all - you can leave this field empty to retain privacy from other users if you prefer.
Setting an Email Address
If you'd prefer to use a different email address, or if your account was created without one set, you can set a new one in the email input field.
Note: You can only set this once every seven days, if you make a mistake or need to change it earlier than this, please reach out to our support team directly: support@samconsulting.co.nz.
Setting Nicknames
Tradies love nicknames; if you have one too that you'd like to set in addition to your display name - or you have a more formal title to help disambiguate you from other people - you can set this here.
Enter as many values as you like, pressing Enter or inserting a comma or semicolon after each nickname, will add it to the list. Press the Save button to save all values (or remove ones by click the next to ones you don't want to keep).
Setting a Bio
If you'd like to give other users a bit more information about yourself, or any special instructions on how they best communicate with you, you can set some extra details in your bio.
This may be more useful if you are going to be regularly using the platform and/or if you ae involved in complex and/or multiple jobs at the same time.
Phone Numbers
Having a phone number, or multiple phone numbers, set on your account will allow you to:
- Receive notifications from EDEN (mobiles only), and;
- Sign into the platform via this phone number(s) (mobiles only), and;
- Set your preferred daytime contact preferences to notify other users when is a better time to contact you.
You can configure/enabled/disable any of the above at anytime and/or remove your phone altogether if you choose.
You can access these values here at any time:
Add a Phone Number
To add a new phone number: select your operator's country, enter your local area code/mobile prefix and configure a device type.
You can also enter the E.164 format (e.g. +64 21 123 4567) and have the system detect these values for you automatically.
Device Type
By selecting/overriding the device type, you will prompt other users and the system about the best way to contact you. For example, selecting Work will allow other users the tone of any calls to make to you.
Country Selector
You can override the default country selector for you device's operator. By default, the system will try and pick the best/most likely selection but this may not always be accurate.
Phone Preferences
You can toggle on/off your contact preference for other users (and any platform notifications sent via SMS) by toggling:
Allow Calls: can/should other users call you on this numberAllow SMS: can/should other users and the platform to send you text messages you on this numberPreferred Phone Number: only applicable when you have more than one phone number set in you account, toggle one of these on to signal that this is the primary phone number to contact you onAvailable 24/7: Toggle this on/off if you have preferred contact times - such as during regular work hours. Toggling thisoffwill allow you to set these preferred contact times.
Please note, this preference may have to be ignored in the event of an emergency or if we need to use discretion to override this (such as an ongoing live conversation). These values are only relevant to this phone number, you can configure your global notification settings.
Deleting and Editing a Phone Number
You can edit an existing phone number by clicking on the button at any stage, you will be able to directly re-edit the above values.
You can also remove a number by clicking the button.
Note: You cannot delete a phone number if it is the only way you sign in to EDEN and there is no email address set on your account. You will need to have an email set, or leave the current phone number attached to your account to continue using the platform.
Platform Preferences
You can tweak the way EDEN appears and how you and your data interact with the platform via your account settings:
Colour Mode
By default, EDEN will use your preferred system colour mode. If you use Dark Mode on your device, EDEN will detect this and render the platform in dark mode colours.
You can override this in your account settings - note: this changes this for all of your devices when they next log into EDEN.
You can learn more about dark mode here: https://en.wikipedia.org/wiki/Light-on-dark_color_scheme
And you can toggle this for your device by following the instructions for your system (note, this will change it for all websites you visit):
Analytics
We use Google Analytics to collect anonymised data about how you (and other users) use the platform. We use this information to make improvements to the platform and do not share this information with third parties (or our customers).
You can view our full privacy policy that police this here:
If you would like to continue to use the platform, but do not wish to have these heuristics sent to Google Analytics, you can disable this at any time by toggling the Allow Analytics option to off.
This is enabled by default so you will need to manually disable it. There is no penalty/service downgrade (or upgrade) for doing so and we will not ask you about this decision.
Sign In Methods
EDEN allows you three ways to sign into the platform. If you have an email address tied to your account, you can use a traditional password to sign in and/or choose for EDEN to send you a magic sign in link.
If you have a phone number tied to your account, you can also elect to receive a one-time SMS code to sign in without the need for an email address or password.
You can choose whichever preference you want to use/not use. Note: you must have at least one method for signing in, you cannot disable all of these options at the same time.
Change Password
If you have a password set on your account, are already signed in, and wish to change it you can click the "Change Password" button below the "Sign In Methods" selector.
You will need to enter your current password and your preferred new password. If you do not know your current password, you can click the "Forgotten Password" button in the dialog box. A reset password email will be sent to your email address, please follow the link in that email to continue.
Note: if you do not have an email address tied to your account, none of this will be available/visible to you.
Notification Preferences
You can set your preference on what type of notifications EDEN sends you, how often, and what types via your notification preferences in your account settings:
You can view all notifications the platform has sent you in the notification drawer and in the notification page here:
This notification list will always passively update in the background, regardless of whether or not you are signed into the platform, or if you have a schedule set.
Schedule
By default, EDEN will send you push and email notifications 24/7. If you prefer to only receive notifications between certain hours (e.g. work hours only), click the " Set schedule" button, uncheck the " Available 24/7" checkbox and then configure your preferred contact times in the dialog box.
EDEN will consolidate all emails and push notifications received outside of these hours and combine them into a single notification when the quiet time ends (rather than spamming you will all of them all at once).
If you sign into the platform during quiet hours, notifications will still be visible to you in the notification drawer and list in the notification page .
Emails
You can toggle whether or not EDEN can send your assigned email address notifications. We will send you emails from "eden@emails.samconsulting.co.nz", please check your spam folders, or configure your email filtering settings, to allow for messages from this address.
Note: Things like sign in emails/forgotten password emails - or anytime you manually trigger/override this - will ignore this setting.
Consolidation
We try our hardest to consolidate emails together rather than spamming a bunch of emails anytime any little thing changes on the platform.
Platform-wide Cooldown
The cooldown setting is used to toggle how long EDEN should wait - or "backoff" - between something happening on the platform that would trigger an email notification, and when it actually sends that email.
For example, if someone uploads a file on a job, and you have a 15 minute timer/cooldown set, you will not receive an email until that 15 minutes elapses. If another notification is raised during this cooldown, both of them will be consolidated together and you will only receive one email instead of the expected two: saving you from being "spammed" by the system.
This setting is particularly useful if you are using multiple products from us, or if you are on multiple jobs at the same time.
Job Default Cooldown
The "Job Email Defaults" version of this is the specificity of the above universal cooldown but just targeted at single jobs. If you do wish to receive email updates as soon as they are available, but want a cooldown from jobs, set this value instead.
This value controls the default preference applied to each job, you can also override this on a per-job basis.
Push Notifications
If your device supports push notifications from websites, you can enrol for push notifications by clicking on the "Enable Notifications" button next to the name of your device.
You can then toggle this on/off or click the to remove a device from receiving push notifications from EDEN altogether. You will need to re-enrol it later following the above steps if you change your mind.
Test Push Notification
To confirm your device is able to receive notifications, click the "Send Test Notification" button. You should immediately receive a notification.
If you do not receive a notification, please remove the device and re-enrol it following the steps above.
iOS & iPad Configuration
You will first need to save EDEN to your home screen by following the steps here:
You can then open EDEN like any other app on your device, navigate back to your settings and follow the above flow to enable notifications.
Account Deletion
You can delete your account from your account settings:
Deleting your account is a permanent, irreversible decision. All your personal identifying information (email, phone numbers, name etc.) in your account settings will be removed from our systems.
In jobs you have been assigned to, your information will be swapped to that of a randomised, anonymised, uncontactable user that is in no way attributable or assignable to you. We do this to ensure jobs are able to continue for the remaining participants but to acknowledge too your right to be removed from the platform.
Note: there is every chance you may be re-invited to the platform in the future, please feel free to ignore/acknowledge these.